The cautionary tale of being me, or of being around me

I've been working for the same company for close to 10 years. It's been all ups-and-downs, really. I spend some of my time worrying about the next day or the next week, and then there are times when it's a breeze. The relationships between myself and the menangere of staff inside and outside of the office ranges from pleasant, to tolerable, to unbearable, to please go away.

I will be the first to admit that I'm not a happy Johnny when it comes to how I handle people's issues, and perhaps the 'close to the bone' characterization of IT support as presented on SNL is how things appear to those around me. I find people who've used PCs for over 5 years should have a level of understanding, or competence in the DAILY use of the machine. Each time they contact me, it should be less "I'm a dunce; help me" moment and more of a "I've tried my best before calling" moment.

I will always be abrassive and brash in my customer serviceness. I find incompetence in the workplace disgusting. People should have a basic understanding of the equipment, the software, and the ramifications of abusing those two things. Losing notebooks, Blackberries, iPods, portable speakers, wallets is inexcusable. There is no reason for the lack of presence of mind to keep track of those things, especially on a fucking plane!

I feel ultra-arrogant and unaproachable by people on some days. On other days, I'm open to whatever shadows the door. I'll be smiling and jovial, and prepared for the "I've got this issue..." sentences that I hear start that way most of the time. I guess it depends on if my drive in to the office was eventless or level 5 in the video game of "Road Warrior." I think the triggers that make or break my starting attitude are so minute yet as equal as a call from the Feds.

Meds can't kill what has a will.

Jhohen